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How wedebola Protects Your Personal Data

At wedebola, we collect only what we need to operate your account securely and process your transactions through DANA, OVO, GoPay and QRIS.

Encrypted Account DataDANA, OVO, GoPay & QRIS Transaction PrivacyData Deletion on RequestIndonesia-Focused Compliance24/7 Privacy Support
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wedebola How wedebola Protects Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

Our dedicated Privacy Team is available every day from 07:00 to 23:00 WIB — that covers the full active window for most of our account holders, including those reaching out from Yogyakarta. You can raise a data access request, report a concern, or ask us to delete your account data through any of the three channels below. We aim to acknowledge every privacy request within 24 hours and resolve it within 14 working days.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our Privacy Team agents are available 07:00–23:00 WIB and can initiate a data access request on your behalf within the session.

Email Support

Send your privacy query to our dedicated privacy inbox. Include your registered email and account number so we can verify your identity and process your request within 14 working days.

In-App Request Form

Navigate to Account Settings, select Privacy Controls, then tap Submit a Privacy Request. This route is pre-authenticated, so resolution tends to be faster — often within 5 working days.

HOW WE HANDLE YOUR DATA

Explore wedebola Data Handling Standards

We built our data handling practices around six operational principles that affect your account from the moment you register.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to measure page load times. You can disable non-essential cookies in Account Settings under Privacy Controls without affecting your ability to deposit via GoPay or OVO.

Account Security

Every account is protected by two-factor authentication via SMS or an authenticator app. Login attempts from unrecognised devices trigger an automatic email alert sent to your registered address within 60 seconds.

Data Retention Schedule

Active account data is retained for the lifetime of your account. Upon verified closure, non-financial personal data is deleted within 30 days; DANA and QRIS payment records are retained for five years as required by Indonesian financial regulation.

Third-Party Sharing

We share your payment reference numbers with DANA, OVO, GoPay and QRIS only to process and confirm your transactions. No marketing third parties receive your personal data without your explicit, separate consent.

Your Right to Access

You can request a full export of your personal data file at any time. Navigate to Account Settings, select Download My Data, and we will deliver a structured file to your registered email within 72 hours.

Privacy Officer Contact

Our appointed Privacy Officer reviews all escalated data complaints. Reach them directly via the email channel listed in the support section above; they operate Monday to Friday, 09:00–17:00 WIB, with written responses delivered within five working days.

Switch to the Answers You Need

The questions below reflect what account holders most commonly ask about how wedebola handles their data. If your question is not covered here, our Privacy Team is reachable via live chat from 07:00 to 23:00 WIB or through the in-app Privacy Request form found in Account Settings.

We collect your full name, email address, mobile number, date of birth and device identifiers. If you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference number linked to that payment method for verification and dispute purposes.

We share only what is necessary: your payment references go to DANA, OVO, GoPay or QRIS to confirm deposits and withdrawals. We do not pass your name or contact details to advertisers or data brokers. Aggregated, anonymised analytics data may be shared with performance partners.

Non-financial personal data such as your name and email is deleted within 30 days of verified account closure. DANA, OVO, GoPay and QRIS transaction records are retained for five years in line with applicable Indonesian financial regulation.

Go to Account Settings, select Download My Data, and confirm your identity via the verification step. We will email a structured data file to your registered address within 72 hours of the confirmed request.

Yes. Submit a deletion request through Account Settings under Privacy Controls, or contact our Privacy Team via live chat or email. We will process non-financial data deletion within 30 days, subject to any statutory retention obligations that depend on local law.

Payment references associated with OVO, QRIS, DANA and GoPay are stored with AES-256 encryption. Access is restricted to a small group of authorised staff and is logged for audit purposes. QRIS hashes are further anonymised after 90 days of account inactivity.

Reach our Privacy Officer via the email channel shown in the Contact Us section above. They operate Monday to Friday, 09:00–17:00 WIB, and will send a written response within five working days of receiving your complaint.

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