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Explore Our Legal Terms and Account Policy

wedebola operates with a clear legal posture: every policy on this page is written to tell you exactly where we stand on data, account rights, and access —…

Jurisdiction-aware access policyDANA, OVO, GoPay & QRIS account contextUser data rights documentedAccount security standardsContact path for legal requests

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Browse the Rules Governing Your wedebola Account

wedebola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to wedebola and eligibility to hold an active account depends on local law in your region of Indonesia. We do not extend services where they conflict with applicable local regulation. When you fund your account through DANA, OVO, GoPay or QRIS, the transaction is processed

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under the payment rail's own terms alongside ours — both sets of terms apply. Our legal terms are written in plain language: we state what data we collect, how long we keep it, and under what circumstances we share it. You are entitled to request a
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copy of your stored account data at any time by contacting our support team. Changes to these terms are announced at least 14 days before they take effect, giving you enough time to review and decide whether to continue using the service. We keep a version
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history so you can compare previous policy text against current wording.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Policy Team Through These Channels

For legal questions — data access requests, account suspension disputes, or policy clarification — our support team is reachable 24 hours a day, seven days a week. Queries from Yogyakarta and across Indonesia are handled in the same queue with no regional delay. Choose the channel that works for you: live chat for immediate responses, email for formal written requests, or our ticketing system for document attachments.

Team online

Live Chat

Available 24/7 directly inside your wedebola account dashboard. Typical first-response time is under three minutes for legal policy questions. Reference your account ID when you start the chat so our team can pull your record immediately.

Email Support

Send formal data access or account dispute requests to our legal support address. We aim to acknowledge within 24 hours and resolve within five business days. Attach any supporting documents — transaction receipts, screenshots — in the same message.

Help Ticket

Submit a structured ticket through the Help section of your account for issues requiring a documented paper trail. Each ticket gets a unique reference number and a status you can track. We escalate unresolved tickets to a senior policy officer after 72 hours.

ACCOUNT PROTECTION DETAIL

See How We Handle Your Data and Account Security

Our data practices are built around six clear commitments — each one tied to a specific operational step, not a vague promise.

Data Collection Scope

We collect only the data required to operate your account: name, contact details, payment method identifiers for DANA, OVO, GoPay or QRIS, and transaction logs. We do not collect device data beyond what is needed for security verification and fraud prevention on your account.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel inside your account. Disabling analytics cookies does not affect your ability to deposit or withdraw.

Account Security

Every account is protected by password hashing, two-factor authentication via SMS or authenticator app, and automatic session expiry after 30 minutes of inactivity. Suspicious login attempts trigger an immediate email alert sent to your registered address.

Data Retention Schedule

Transaction records and account data are retained for a minimum of five years to meet financial record-keeping obligations where local law requires it. After the retention period, data is deleted using a documented erasure procedure — not simply archived in an inactive state.

Data Sharing Rules

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — and with identity verification partners where applicable. We do not sell personal data to third-party advertisers or marketing networks under any circumstance.

Requesting Changes or Deletion

Submit a data correction or deletion request through live chat or email support. We process corrections within three business days and full deletion within 30 days of receiving a verified request. You will receive written confirmation when the action is complete.

Answers to Common Policy and Rights Questions

These are the questions we receive most often from people reviewing our legal terms before or after opening an account. Each answer reflects our actual policy — no hedged language, no placeholder text. If your question is not covered here, reach our policy team via live chat or email and we will give you a written answer within 24 hours.

Yes — access depends on local law in your specific region. We recommend checking whether online gaming services are permitted where you are located before opening an account. We do not override or circumvent regional regulation.

We store your name, contact details, payment method identifiers (DANA, OVO, GoPay, QRIS), login timestamps, and transaction records. We do not store full payment card numbers. You can request a copy of your data at any time through our support team.

Transaction records are retained for a minimum of five years in line with financial record-keeping obligations where local law requires it. After this period, records are permanently deleted using a documented erasure process, not just moved to an inactive file.

Yes. Submit a deletion request through live chat or our email support address. We verify your identity before processing and complete the deletion within 30 days. You will receive a written confirmation once the deletion is finalised and audited.

Yes — we announce changes at least 14 days before they take effect. Notification is sent to your registered email address. You can also view the current version and prior policy versions on this page; we maintain a complete version history.

We share data only with the payment processors you use — DANA, OVO, GoPay or QRIS — and with identity verification partners where required. We do not sell or transfer your data to advertising networks or unrelated commercial third parties.

Contact our legal support team immediately via live chat (24/7) or email. We assign a senior policy officer to every data-mishandling complaint and aim to provide a formal written response within five business days of receiving your verified complaint.

Explore Our Legal Terms and Account Policy

Reach Our Policy Team Through These Channels

Live Chat

Email Support

Help Ticket

See How We Handle Your Data and Account Security

Data Collection Scope

Cookie Policy

Account Security

Data Retention Schedule

Data Sharing Rules

Requesting Changes or Deletion

Answers to Common Policy and Rights Questions

01 Does my eligibility to use wedebola depend on where I live in Indonesia?

02 What personal data does wedebola store about my account?

03 How long does wedebola keep my transaction history?

04 Can I request that my account data be deleted?

05 Will I be notified if wedebola changes its legal terms?

06 Does wedebola share my payment data with third parties?

07 What should I do if I believe my account data has been mishandled?

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